Reliable Monitoring Services with Full Redundancy
We go to great lengths to ensure that our dealers and our subscribers have peace of mind from their monitoring services, and to know that their lives and properties are safe.
At Armstrongs, A Becklar Monitoring Company, we are committed to providing the most trustworthy service, and that begins with having reliable monitoring stations. For us, that means having a few essential components in place – redundancy, innovative technology, smart automation, and the right people and culture.
These components allow us to maintain the best possible customer service while ensuring consistent signal processing for the safety and wellbeing of your customer’s lives and property.
Let’s break down these tenets of our organization.
People and Culture
Our monitoring center operators are often the face and voice of your company to subscribers. They help guide subscribers through scary situations and help make them feel safe and protected. So, having highly trained operators who are educated, kind, empathetic and compassionate will make all the difference in the world. With over 30 years of experience in business, we’ve honed and refined our hiring and training process to develop the best operators who provide exceptional care and service to your customers.
Additionally, with our culture of focusing on exceptional services and authentic relationships, we make sure to continue educating our operators post-hiring. Our supervisors and trainers receive ongoing professional training and education to better understand adult learning styles and incorporate applicable techniques into their teaching, for best results. This means you can rely on our operators to keep your customers safe.
Superior Innovation & Technology
Another tenet of our corporate culture is innovation. In the past year, Becklar Monitoring has invested over $20 million to discover, refine and debut revolutionary technology solutions for our dealers. Additionally, Becklar has invested over $3 million in our new facility in Quebec, providing state-of-the-art technology that is unmatched in Canada.
Our new technology includes:
- Armstrongs Chat – a proprietary secure chat tool for subscribers, available in French and English, and available only through Armstrongs in Canada.
- Dealer Dashboard – a revolutionary data analysis and visualization tool to help dealers organize their businesses to maximum efficiency and increase RMR (recurring monthly revenue).
- Technician App – a powerful app that allows maximum technician productivity, with a variety of new enhancements.
- Becklar’s Engage Platform – an innovative and exclusive AI-powered critical event response monitoring platform that automatically determines the intent of incoming alarms, without the use of live operators. Crucial security and safety signals are then moved to the top of the call queue for our operators to respond to.
Highly Secured, Hot-Redundancy
Hot redundancy requires a central station to have multiple generators, phone lines, networks, locations, and a system that fails over to a secondary site without causing any interruptions in service.
We regularly test our redundancies and failover through planned assessments as well as with monthly system patches and updates. The combination of these specific planned tests and ongoing system maintenance allows us to validate our redundancy in a controlled environment. From these tests we learn whether all failover operates as expected, and if not, it provides us a safe environment to examine the unexpected behavior and determine the cause.
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Improved Efficiency and Speed Through Automation
Redundancy and automation are closely tied together in a lot of aspects. Immediate failover ensures that if a central station goes down, automations will immediately switch over the signal path to another central station without human interaction, improving the accuracy, speed and efficiency of systems.
Automation also takes place on the operator side of the business in the form of reliable action plans. These scripts make it possible for our operators to provide consistent responses to customers in all situations. Our action plans enable our operators to resolve issues in potentially stressful emergency situations as quickly and effectively as possible.
We go to great lengths to ensure that our dealers and our subscribers have peace of mind from their monitoring services, and to know that their lives and properties are safe. We have committed significant funds and time to ensure that our stations are ready for any situation. It’s just what a responsible monitoring center does.
For more information on our innovative tools and our new fully redundant centre, please contact us at sales@armcom.ca.
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