Armstrongs: Providing the Fastest Response Times in the Monitoring Industry
With multiple sites located across Canada and our newest center in Quebec, we are proud to provide the fastest emergency response times in the monitoring industry.
Armstrongs, a Becklar company, specializes in monitoring services for security, fire, burglary, iOT, environmental, as well as remote guarding and live video verification services.
With multiple sites located across Canada and our newest center in Quebec, we are proud to provide the fastest emergency response times in the monitoring industry—responses averaging 10 seconds or less. We utilize the industry’s best and most highly trained operators, along with cutting-edge technologies that prioritize incoming signals and get your customers the help they need as fast as possible.
A Commitment to Innovation
Since joining Becklar in 2022, we have continued to grow and create a culture of innovation. Our achievements in devices, monitoring, and AI give a glimpse into how we achieve the fastest response times available. This vigorous ongoing commitment to innovation is the core of our culture. It has led to constant improvements in our ability to respond to emergencies quickly.
How Armstrongs Leverages AI
Many of Armstrongs’ advancements have only been possible with the help of artificial intelligence (AI). Along with the help of our highly skilled operators, we have been able to improve emergency response times for the best possible customer outcomes. We have incorporated Becklar’s innovative AI-powered customer engagement platform to help instantaneously identify urgent calls vs. routine or low-priority signals. This helps connect the urgent signals immediately into the capable hands of our award-winning team of operators and provides additional context for operators to ensure the best possible service.
In 2018, Becklar, our parent company, started developing a highly advanced customer engagement platform. This AI-powered platform utilizes a premium interactive voice assistant and natural language processing technology to ask questions and interpret responses to help expedite service. After a significant investment in time and dollars, this new technology is used to determine caller intent for multiple scenarios, such as emergencies, false alarms, device and system testing, and more, with extreme accuracy.
When deployed in conjunction with Armstrongs’ skilled, caring operators, the platform enables us to provide the fastest possible response times for any emergency scenario. Emergency calls are advanced to the top of the call queue so that a live operator can immediately respond and dispatch emergency services.
Real Proven Results
Since June 2020, the Becklar Engage Platform has processed well over 2 million inbound live calls on hundreds of thousands of devices, with exceptional results.
- All calls are answered immediately by the engagement platform—no waiting in a call queue exists.
- Emergency call response times have been cut in half to an industry-leading average of 9.4 seconds.
- 60% of live calls are closed without involving a live operator, freeing our operators to focus on high-priority emergency calls.
While Armstrongs has integrated AI into our processes, we rely heavily on our full-trained operators. The AVA platform is used to assist our operators by ensuring that all urgent calls are immediately relayed to one of our experienced, caring professionals.
Another Technology Utilized by Armstrongs for Faster Response Times
Available in both English and French, Armstrongs Chat is our free alarm verification service.
According to research, many people do not answer phone calls; however, the majority of people will look at texts. This is why we created Armstrongs Chat. Only available through Armstrongs in Canada, Armstrongs Chat works by texting users and their personal contact list a link to join a secure group chat when an alarm is triggered. In that secure group chat, members can text one another to determine what is happening and whether dispatch is needed. This results in reduced false alarm dispatches, better communication between operators and subscribers, reduced time to first engagement, decreased costs, and enhanced overall safety and service.
Get In Touch With Us!
Learn more about how Armstrongs comprehensive suite of monitoring solutions will benefit you and your valuable subscribers!
Armstrongs: A Culture of Innovation
As part of Becklar Monitoring and Becklar overall, Armstrongs fosters a culture of innovation that is supported by continuous and ongoing investment in infrastructure. Staying ahead of the curve and investing in new technologies has enabled our skilled operators to provide you and your subscribers with exceptional service. We’re excited to see what other innovations will be coming in 2025, and that will help us to continue to give your subscribers peace of mind.
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