Becklar AI Engage Platform
An Industry-Leading Innovation To Help Us Act in Moments That Matter
In a critical event, every second counts. Becklar knows this, and with a commitment to help in moments that matter, the AI-powered Engage platform was created. AVA, our automated voice assistant is a cutting-edge platform that fast-tracks reactions through AI-assisted recognition, evaluation, and prioritization, ensuring the fastest response times in the industry.
The patented Becklar Engage Platform was created using cutting-edge machine learning technology and trained with tens of thousands of live customer-to-operator alarm calls. This training allows the Becklar AI co-pilot to determine context and intent for multiple scenarios, including false alarms, personal health signals, system testing, workplace safety emergencies, security and fire alarm signals, and more. The AI co-pilot allows our highly trained live operators to focus on true emergency signals and quickly respond. The Becklar Engage Platform and this process enhances the subscriber experience by immediately directing emergency alarms to our operators, bypassing the call que to ensure they get the help they need as quickly as possible. Becklar’s dedication to innovation and the creation of the Becklar Engage Platform has led to an industry-leading average emergency response time of 10 seconds or less and has improved productivity by successfully handling 60% of incoming, non-urgent signals autonomously.
As said by our Chief Technology Office, Tyler Tribe, “Innovation is a core company value. With smart use of technology, we can help end-users receive the fastest help possible in an emergency or simply remind them to take their medication for preventative health. The synergy between the Becklar Engage Platform and our central stations provides the most robust and comprehensive care for the end-user.”
The Becklar Engagement Process Breaks Down Into 4 Steps:
- Assess: Becklar’s Natural Language Processing (NLP) technology accurately assesses situations.
- Prioritize: The AI-Response Copilot system prioritizes responses based on urgency.
- Act: Suggested actions are based on Becklar AI models, trained by millions of calls across all event types.
- Resolve: The platform autonomously resolves non-emergent events while emergent events are escalated to human operators with AI-assisted context and response protocols for the best outcomes.
How The Platform Is Used Across All Divisions
- With our Monitoring division, the Becklar Engage platform helps to contextualize and prioritize alarm calls, increasing response time and improving overall safety for subscribers.
- With our live video Remote Guarding division, the combination of artificial intelligence and video cameras allows for proactive theft prevention. The system also automatically improves over time, to offer increasingly efficient and intelligent surveillance for personal and commercial properties.
- With our Personal Health and Safety division, our AI is leveraged to enhance patient safety. It allows us to intelligently monitor PERS (personal emergency response systems), including geo-locating and ‘Places’ in our Caregiver App, ensuring peace of mind for users and caregivers.
- With our Workforce Safety division, the Engage platform proactively protects workers from harm. We can monitor wearable devices for issues like heat exhaustion, fall events, cardiac episodes, and more, allowing for timely deployment of interventions.
By blending technology and humans, the platform is poised to Assess, Act, Respond and Resolve critical events quickly, accurately, and with care.
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Monitoring Solutions for A Connected World
The Becklar Platform is a powerful integration with our monitoring stations across Canada and is used in both French and English. It transforms how AI-monitoring alarms, emergency alerts, and subscriber interactions are managed. The patented Becklar Engage AI engagement process is designed to enhance both the effectiveness and efficiency of responses and allows us to combine state-of-the-art machine learning technologies and live, highly trained operators to ensure the best possible outcome in moments that matter.
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