Empowering Dealers: Armstrongs’ Enhanced Tools & Dealer Portal

Armstrongs revamped mobile Technician App, dynamic Dealer Portal, and Armstrongs Chat equip dealers with practical tools that drive efficiency, client satisfaction, and profit.

In an industry where efficiency, reliability, and revenue growth are paramount, Armstrongs (backed by Becklar technology) consistently delivers cutting-edge dealer resources. With recent updates to its mobile Dealer App and a robust Dealer Portal full of data driven tools, Armstrongs is equipping our valued dealers with the tools needed to better serve subscribers and grow recurring revenue. Let’s dive into the latest enhancements and explore how dealers can fully leverage these innovations.

Mobile Dealer App: Enhanced for Technician Productivity

The Technician App, available for both iOS and Android phones and tablets (named the Becklar App), has received several powerful upgrades aimed at simplifying on‑site service:

Technician Zone Checklist
Technicians can now set individual zones or entire accounts “on test.” As sensors activate, the app dynamically tick‑marks them as complete—real-time confirmation that each zone has been tested. A neatly organized screen displays green checkmarks beside completed zones, ensuring no area is overlooked.
History Auto Refresh
Historical account data updates automatically, giving technicians real-time insights into events and sensor triggers. No more manual refreshes—what they see is always the latest available information.
Prominent Account Status Display
Previously hidden deep in menus, critical account info—such as “out of service” status—is now visible directly in the account header. This streamlines navigation and prevents overlooked issues.
True Tablet Support (iOS & Android)
The app now works natively on tablets, enabling multi‑tasking and a larger workspace—helpful for techs who handle documentation, maps, or other apps simultaneously.

Why It Matters

These updates directly support shop-floor efficiency. Technicians benefit from clear, checklist-driven workflows and access to vital account data, reducing mistakes and enhancing first-time resolutions.

Dealer Portal & Dashboard: Data-Driven Revenue Growth

Armstrongs’ Dealer Portal is more than an admin hub—it’s a potent revenue growth tool.

1. Dealer Dashboard
This visually rich dashboard offers insights into:

- Weekly top alarm offenders
- Call-answer performance
- Recent alarms and dispatches
- Custom metrics unique to your business

Dealers can identify weak links, upsell opportunities, and record-high performers—optimizing profitability and service quality.

2. Account Management & Data Access
With full access to subscriber account data, dealers can:

- View account histories
- Access voice logs
- Make changes directly—no support desk required

This level of autonomy speeds up interventions and reduces dependency on central support.

3. Integrated Tools & Reporting
The portal also provides:

- Alarm report exports
- Billing statements
- Centralized login access
- A searchable help centre

Everything necessary for smooth administration is contained in one place.

Armstrongs Chat: Revolutionizing Alarm Verification

Armstrongs Chat is a first-to-market, SMS-based group chat alarm verification tool, exclusively available to Armstrongs dealers in Canada. When an alarm triggers:

A group chat link is sent to users and their contacts
Participants discuss the incident and confirm dispatch needs

This empowers real, contextual decision-making—reducing false dispatches by over 50%, cutting verification time, and speeding response.

Get In Touch With Us!

Learn more about how Armstrongs comprehensive suite of monitoring solutions will benefit you and your valuable subscribers!

Why Dealers Should Embrace These Enhancements

Boosted Operational Efficiency
Real-time zone-testing, instant history updates, and clear account statuses mean faster service and fewer errors.
Increased Recurring Revenue
Proactive dashboard insights identify opportunities—whether to upsell, reduce churn, or flag high-risk accounts.
Reduced False Alarms & Faster Dispatches
With Armstrongs Chat, dealers save on unnecessary dispatch fees and improve client satisfaction.
Greater Dealer Autonomy
Full account-editing, voice log access, and billing options eliminate bottlenecks and speed up workflows.
Tablet-Ready Flexibility
Field technicians can easily use these tools on tablets, boosting contextual awareness and multitasking.