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Gary Armstrong, President
Email Address: gary@armcom.ca

First fiberglass, then satellite dishes and now alarm monitoring. Sounds like a strange road to travel but for Gary Armstrong it was the route he journeyed on before launching Armstrongs Communication.

Based in Coal Creek, NB, Armstrongs is a third-party contract alarm monitoring service that has spread its wings all the way across Canada. It is the culmination of years of hard work by Gary Armstrong and his employees and a continued commitment to leading edge monitoring technology.

But before one can fully grasp how Armstrong became such a powerful force in the Canadian alarm industry, it is important to examine the path he journeyed to get there. Armstrongs career in the business world began a very early age, when working at a local fiberglass manufacturer he was presented an opportunity to own the company.

With some help and faith from his father, who actually mortgaged his home to help his son, Armstrong purchased the fiberglass company in 1978 and for the next 10 years honed his business skills. Using this experience he eventually launched a company that manufactured large satellite dishes. Despite his budding business success, Armstrongs personal life quickly took precedent when his identical twin, Barry, was diagnosed with leukemia in the winter of 1979 and given only two weeks to live.

Luckily, while attending a seminar in Fredericton, NB Barrys doctor met a physician from Seattle, WA, who was describing a newly developed blood marrow transplant procedure. With some promise in hand, the Armstrong family rallied around the two brothers, who were flown to Seattle on a New Brunswick government jet for what turned out to be a four month treatment process, in which both brothers were involved. Almost thirty years later, both are successful businessmen and both enjoy a busy and energetic lifestyle.

These events created a drive that culminated in the creation of Armstrongs Communication Ltd.

Armstrongs first exposure to alarm monitoring occurred in 1989 when he and a colleague from Montreal, PQ designed their own security system for the elderly. To monitor the systems, Armstrongs hired several employees to operate an answering service that monitored alarms.

With the demise of the large satellite dish sales due the mini dish introduction into the Canadian market, Armstrong decided to expand into the alarm monitoring business in a more direct manner.

Armstrongs first alarm monitoring station was built in Chipman, NB in 1994. It opened with 1800 accounts. With a growing foothold in the industry, Armstrong began to rev up his marketing machine, with the focus, initially, being the New Brunswick region. In 1996 it turned its attention on expanding to the rest of the Maritimes. In 1997 a small daytime monitoring station was opened in Dartmouth, NS by Armstrongs. This quickly grew into a full time station.

By 2002 Armstrongs had outgrown its leased facilities in Dartmouth and decided to build its own facility in the quickly growing Burnside Industrial park in Dartmouth. The monitoring service moved into its new building by November 2002. Although Chipman at this point had become primarily Armstrongs administrative facility by 2003 Armstrongs made resurgence into the New Brunswick market with the opening of a completely bi-lingual monitoring station in Moncton, NB.

Armstrongs has been a developing success story. Today Armstrongs over 50 staff members proudly boasts a client base of over 80,000 and supports an infrastructure of more than 400 dealer companies with over 1500 employees combined nationwide.
 
Dan Small, General Manager
Email Address: dan@armcom.ca

Dan began his career with Armstrong's as research and development for a new ULC listed monitoring station in Chipman, NB and subsequently the construction and technical development of the station. Dan progressively moved into the development and implementation of marketing plan for Armstrong's Central station.

In 1997 Dan was promoted to General Manager of Armstrong's Communication Ltd. and to this day continues to work in all aspects of Central Station. In the spring of 2002 Dan project managed the development of Armstrong's new head Central Station in Dartmouth, which was completed and opened in Nov 2002.

As General Manager Dan's strong leadership skills are inherited by his Management team to ensure strong Customer Service, superior monitoring and a positive work environment. All while ensure the company strategic plan and goals are being met.
Dan has worked on many projects, committees and was on the National board of CANASA since 1996 and still serves to this day. He is highly regarded by his fellow peers, and belief in the betterment of the industry.
 
Colin Armstrong, Moncton Station Manager
Email Address: colin@armcom.ca

After graduating with his Business Administration Degree from UNB in 2006, Colins career started fulltime in the family business. Colin learned from the ground up, first going on alarm installations, then working in the Dartmouth Station as an operator. Colin then became Operations Manager in 2008 and took over day to day operations in the Moncton station by 2009. Colin worked long hard hours understanding the intricate process of alarm monitoring. Colins financial background, knowledge of the day to day operations of the station, dealer relations and his years of volunteer work within our CANASA, have given him a truly well rounded knowledge of our industry that has and will continue to assist in the continual growth of Armstrongs. Colin enjoys boating and many other outdoor activities; you can always find him on Grand Lake in the summer, enjoying the outdoors with friends and family.
 
Jennifer Armstrong, Head of Accounting Dept.
Email Address: jennifer@armcom.ca

 
Debbie Bustard, Dealer Billing
Email Address: debbie@armcom.ca

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Debbie Bustard, End-user billing department
Email Address: debbie@armcom.ca

Debbie has been with the Armstrong team since 2009. Customer Service is her motto. She will try her best to help you and if she does not know the answer will find out and get back to you. She has 29 years in customer service & Accounts receivable. She enjoys travelling, the outdoors,reading & cooking
 
Kim Caron, Director-Business Development
Email Address: kim@armcom.ca

Kim began her career in the alarm industry in 1988 as a monitoring station operator. Over the years, she has worked for a family business, a large corporation and a not-for-profit association (Past National President of CANASA). Working her way up from an entry level position, Kim was able to gain experience in many areas of the industry including monitoring, service, installation, customer service and sales. She is also the National Chair of CANASAs Central Station Committee, and is a Director of the Security Industry Alarm Coalition (SIAC).

Kim joined the Armstrong's family in 2007 as the Director of Business Development. Kim has the same work ethic and believes as the Armstrong's team which made it an easy transition into the Armstrong culture. Kim is very passionate about the industry and business. She has made many friends coast to coast over the years and is always looking for ways to improve our offering for our dealers.


 
Maurice Cormier, Dealer Tech Support
Email Address: maurice@armcom.ca

 
Ken Steffens, Dartmouth Station Lead Supervisor
Email Address: ken@armcom.ca

Kens career started with Armstrongs in 2006 as an operator. Ken has always proven to be hard working and a leader within the monitoring staff. In 2009 Ken was promoted to supervisor where he took in the responsibility of the production floor. Since 2012 Ken has been in charge of all staff hiring and initial training at the Dartmouth Station. Ken has built a strong team and has built a strong relationship with many of our dealers. Kens years of previous call Center experience as well as the Canadian Navy Reserve has served him well in his growth with Armstrongs. Ken enjoys technology and is always working on the latest electronic gadget, from phones to iPads and has helped a lot of Dealers and techs get their sims app up and running.
 
Julie Leblanc, Moncton Station Lead Supervisor
Email Address: julie@armcom.ca

Julies career started with Armstrongs in 2007 and for those that have had the opportunity to speak with Julie you will soon recognize her upbeat energised personality and caring demeanour. Julie truly cares about her staff and our clients, as she has always been fair and ensures each client is being looked after as it was a family member. In 2011 Julie took on the role of Lead station supervisor and had built a strong relationship with her team.
 
Andrea Tremblay, Dartmouth Data Entry Administrator
Email Address: andrea@armcom.ca

Andreas career started with Armstrongs in 2003 when she first moved to the Halifax area from Cape Breton a few years after completing her Business Information and Technology Certificate at NSCC.. It was apparent early on that Andrea had an eye for detail and prides herself in knowing each dealer and building a strong relationship with them. Andrea always wants to ensure Armstrongs does a good job and she learned early on the importance of having data correct from the beginning. People may think Im being a stickler, but if we dont have a strong foundation, it can cause problems in the future. We thank Andrea for her strong work ethic, and her stringent data policies. As Data Entry Administrator Andrea is to review and set up Dealer Protocols and Procedures as well as ensuring overall processes in Data Entry and Station procedures.
 
Colleen Moss, Moncton Data Entry
Email Address: colleen@armcom.ca

Originally from Shemogue New Brunswick(near Cap-Pele) Colleen has been living in Moncton for over 20 years.
In 1999 Colleen graduated from the Executif Office & Computer Applications course at CompuCollege-Moncton Campus. Shortly after her career in Alarm Monitoring began.
From 2000 to 2003 Colleen worked for Centurion/Counterforce. In March of 2003 she began her career with Armstrong's.
With 15 years experience, Colleen has have certainly learned a lot & continue to do so. Beginning as a dispatcher then moving to Senior Data Entry Supervisor a little over 3 years ago. Colleen is responsible of double checking all paperwork that is sent to the Moncton Station as well as ensuring it was processed correctly & dealer protocols were followed accordingly. One of Colleens personal motto's is "Never Assume". She can also normally be found working on different data entry projects.
In Colleen's spare time she enjoys reading; concerts; and travel. Whenever possibly Colleen also enjoy spending time with family & friends.
 
Station Staff, Moncton & Dartmouth

Assistant Supervisors, Team Leads, Shift Leads, and entire Operator Staff are here to serve you.
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